Welcome to My Pension Hub, our new pension management web app that aims to revolutionise the way people engage with their pension!
My Pension Hub provides a centralised portal to give you visibility and clarity over your pension and investments. It offers 24/7 access to all the information you need to keep on track to your ideal retirement.
Track your application
Receive frequent status updates from your Support Representative
Send messages to your advice team or request a callback at a convenient time
Discover the easier way to manage your retirement finances with My Pension Hub.
What would you like to do?
Tracking your application with My Pension Hub
At My Pension Expert, we work incredibly hard to keep our clients informed throughout every stage of their journey.
My Pension Hub is the fastest and most convenient way for you to track your application, so you know exactly where your money is.
It’s all in the details…
My Pension Hub’s tracking feature lets you see exactly which stage your application is at, and what future steps are required.
Not only does it let you know when each key progress point is completed, but you can also see the latest updates for each of your individual pensions.
The tracker updates automatically as your support representative carries out their actions, so you can see your application’s progress in real time. Don’t forget to activate your notifications to receive useful updates to your device as they happen!
Built with accessibility and security in mind
Your security is of the utmost importance. That’s why the hub is designed with built-in encryption and optional two-factor authentication, keeping your data safe and secure.
We’ve also integrated Userway into this application. This offers a range of accessibility features to optimise your account to your needs – whether that’s adjusting the text size, colours, or brightness, or even adding audio voiceover. Just click the blue stick figure icon in the bottom right corner of your screen to choose the features you’d like to use.
Got a question about your application?
My Pension Hub is here for you if you ever have a question about your pension, application, or our service. Send a message to your client support representative through the app or book a call back at a convenient time.
Activating your My Pension Hub account
When you send back your signed application, you’ll be sent an email confirming that we’ve received it. The email will also include a link to activate your account, and all the details you’ll need to get set up.
If you haven’t received this email but believe that you should have, get in touch! We can resend the information to you and help you gain access to your My Pension Hub account.