What Should You Do If Someone Contacts You About Your Pension?

Pensions are one of the most valuable assets many people will own, which is why they can attract attention from both legitimate organisations and those looking to take advantage of unsuspecting savers.

If you receive an unexpected call, email, text message, or social media message about your pension, it can be difficult to know how to respond. Some communications may appear professional and convincing, while others may raise immediate concerns. Either way, it’s important not to feel pressured into making a decision on the spot.

Taking a few simple steps before acting can help protect your retirement savings and give you greater confidence in any decisions you make.

Not Every Contact Is What It Seems

One of the most common warning signs is pressure.

You may be told that an opportunity is only available for a limited time, that immediate action is required, or that delaying could result in a missed financial benefit. While this can create a sense of urgency, major financial decisions rarely need to be made instantly.

Your pension could support you for decades in retirement, so it’s worth taking the time to fully understand any proposal before proceeding.

A legitimate organisation should respect your decision to pause, review the information provided, and consider your options carefully.

Verify Who You’re Speaking To

Before sharing information or taking any further steps, it’s sensible to verify who has contacted you.

Rather than relying solely on the contact details provided in the message, consider conducting your own research. Look up the organisation independently, visit its official website, and use publicly available contact details to confirm the communication is genuine.

If someone claims to represent a company you’ve never dealt with before, take the time to understand why they are contacting you and what relationship, if any, they have to your pension arrangements.

A few minutes spent verifying information could help prevent unnecessary risks later.

Be Careful With Personal Information

Pension related communications may involve requests for personal or financial information. Before providing any details, it’s worth considering whether the request is necessary and whether you’re confident about who you’re dealing with.

Information such as pension account details, National Insurance numbers, copies of identification documents, and financial information should always be handled with care.

If you’re unsure why certain information is being requested, don’t be afraid to ask questions or seek clarification before sharing anything.

Questions Worth Asking First

Whenever you’re approached about your pension, asking the right questions can help you make more informed decisions.

Some useful questions to consider include:

Why am I being contacted?

What is being recommended and why?

How could this affect my retirement plans?

Are there any fees or charges involved?

What are the potential risks?

Do I need to make a decision today?

Have I had enough time to fully understand my options?

Pension advice is tailored to your individual circumstances and can help you understand the options available to you before making any decisions about your retirement income.

This is for general information and does not constitute personal financial advice. The value of pensions and the income they provide can vary and are not guaranteed.