How We Work to Keep You Safe from Pension Scams

Pension scams can have serious and long-lasting consequences. Fraudsters often target people wo are approaching retirement or considering how to access their pension savings, using pressure, false promises or convincing-looking schemes to gain trust.

This guide explains common pension scam warning signs, how to protect yourself, and the steps My Pension Expert takes to help clients feel safe and confident when discussing their pension and how speaking to a regulated adviser can help you feel more confident in your decisions.

Why Pension Scams Are Dangerous

Pensions are often one of the largest savings pots a person will hold. This can make them a target for criminals offering schemes that appear legitimate but are designed to steal money or personal information.

The impact of a pension scam can be significant. Once money has been transferred, it can be difficult to recover. Some scams may also result in unexpected tax penalties, reduced retirement income or emotional distress.

This is why it is important to take time, ask questions and check who you are dealing with before making any pension decisions.

Common Types of Pension Scams

Pension scams can appear in different forms. Some of the most common include:

Cold calls from people offering pension reviews or investment opportunities

Unsolicited emails that appear to come from legitimate companies

Fake investment schemes involving areas such as cryptocurrency or overseas property

Early access schemes promising access to pension savings before the legal minimum age

Pension transfer scams encouraging you to move money quickly

Phishing attempts designed to collect personal or banking information

Pension loan schemes offering cash in exchange for pension access

Scammers are often persuasive and may use professional-looking websites, documents or contact details to appear trustworthy.

Warning Signs to Look Out For

There are several warning signs that may suggest something is not right. These can include:

Being contacted unexpectedly about your pension

Pressure to make a quick decision

Promises of unusually high or guaranteed returns

Requests for personal or bank details

Offers that sound too good to be true

Contact details that appear vague, mobile-only or difficult to verify

A ban on pension cold calling has been in place since January 2019. If someone contacts you unexpectedly about your pension, it is sensible to be cautious.

How My Pension Expert Helps Keep You Safe

At My Pension Expert, we understand that many people feel cautious when discussing their pension, especially with concerns around scams and financial fraud.

That is why we take steps to make our communication clear, secure and easy to verify.

Pre-Arranged Calls

Where possible, we can arrange calls with you at a specific time. This means you know when to expect contact from us and can feel more confident that the call is genuine.

If you receive an unexpected call and are unsure whether it is legitimate, you can pause the conversation and contact us directly using our official details.

Safe Words and Verification Checks

We may also use agreed verification methods, such as safe words, to help reassure you that you are speaking with the right person.

These checks are designed to:

Help confirm the identity of the person contacting you

Give you extra reassurance during phone conversations

Reduce the risk of impersonation

Support a safer advice process

If something does not feel right, you should never feel pressured to continue the conversation.

Clear, Regulated Advice

Speaking with a regulated adviser should feel structured and transparent. You should expect clear explanations, time to ask questions and balanced information about both the benefits and risks of your options.

You should not be rushed into making decisions or encouraged to transfer money without fully understanding what this means for your pension.

Protecting Your Personal Information

We will only ask for information that is needed as part of the advice process. If you are ever unsure why certain details are required, you can ask for clarification.

Keeping your own records up to date and checking contact details carefully can also help reduce the risk of fraud. This is something a regulated adviser can help you review in more detail.

How to Protect Yourself

There are several steps you can take to protect yourself against pension scams:

Do not share personal or banking information unless you are confident who you are speaking with

Check that a firm is authorised by the Financial Conduct Authority

Take time before making decisions

Be cautious of high-pressure sales tactics

Report suspicious activity to Action Fraud or the FCA

Taking a cautious approach does not mean avoiding pension advice. It means making sure the advice you receive is genuine, regulated and appropriate for your circumstances.

Supporting Safer Pension Decisions

Pension decisions can affect your long-term financial security, so it is important to feel safe throughout the process.

By using pre-arranged calls, verification checks, safe words and clear advice processes, My Pension Expert aims to give clients confidence when discussing their pension options.

If you are worried about pension scams or unsure whether a communication is genuine, it is always sensible to stop, check and seek guidance before taking action.

If you’re unsure whether a conversation is legitimate, arranging a pre-booked call with a regulated adviser can provide reassurance.

Speaking to a Regulated Adviser

If you’re concerned about pension scams or unsure who to trust, speaking to a regulated adviser can help you understand your options in a safe and structured environment.

At My Pension Expert, calls can be arranged at a time that suits you, with clear verification steps in place so you can feel confident throughout the process.

Taking that step can help you move forward with greater clarity and reassurance.